Information Technology

Pearl uses Oracle's Siebel database management system in conjunction with our administrative systems—FACETS and Market Force—allowing us to have a comprehensive view of every customer interaction. Siebel is also fully integrated with FileNet (our document imaging system), enabling Pearl associates quick access to all written correspondence exchanged with members.

Siebel

Customer Relationship Management System

• Contact Tracking
• CIF Repository
• Form Storage
• Segmentation
• Marketing History
• Sales Support

Facets

Life & Health Affinity System

• Billing/Collection
• Policy Issuance
• Rate Tables
• Customer Support
• Application Processing

MarketForce/Duck Creek

Professional Liability System

• Billing/Collection
• General Quotes
• Policy Issuance
• Application Processing

FileNET

Imaging System

• Document Imaging/Storage
• Siebel Compatibility
• Efficient Workflow
• Disaster Recovery